Case Studies

Institute of Export



The Institute of Export is Britain's leading support body for British firms involved in international trade. It provides expert advice on how to boost international trade and expand operations overseas. The not-for-profit organisation is the only professional body in the UK offering recognised, formal qualifications in international trade.

While the Institute's unique status as a non-governmental, education charity status distinguishes it in the marketplace, like many professional organisations, it faces perennial challenges such as membership growth and communicating to wide-ranging stakeholders. Previous limited media coverage and a low profile also exacerbated these challenges. 

Following the appointment of new chair, Lesley Batchelor, in 2007, the Institute engaged Quest PR to deliver a powerful and cost effective communications programme that would meet business objectives and position the Institute as an expert commentator across the regional and national business media. 


  • To position the Institute as a leading expert on international trade
  • To raise the profile of the new Institute chair
  • To support the launch of the Institute's new services, particularly the business membership scheme

Planning and Implementation

Having identified that a lack of comment in the national media was key to communicating its expertise, Quest devised a PR strategy which incorporated 'thought leadership' articles, reaction to major economic dates and issues and Institute events

The Institute's business membership service was a key part of the strategy and central to the campaign was introducing companies, particularly SME's, to the Institute and outlining how they can grow overseas with its expert assistance.

When the business membership scheme took off, PR activity built upon this platform and a wide range of editorial was secured to introduce potential members.  


The Institute is now recognised by regional and national press as an expert in its own right. Media organisations who approach Quest PR for expert comment from the Director General, Lesley Batchelor, include BBC TV, BBC Radio Five Live, BBC Radio Four, the Financial Times, Sunday Times, Yorkshire Post and Daily Mail.